{"id":30107,"date":"2024-03-28T14:46:28","date_gmt":"2024-03-28T14:46:28","guid":{"rendered":"https:\/\/uturn-now.com\/?page_id=30107"},"modified":"2024-07-17T08:19:50","modified_gmt":"2024-07-17T08:19:50","slug":"issue-reporting","status":"publish","type":"page","link":"https:\/\/uturn-now.com\/en\/issue-reporting\/","title":{"rendered":"Issue reporting"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"30107\" class=\"elementor elementor-30107\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-30536495 e-flex e-con-boxed e-con e-parent\" data-id=\"30536495\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2ce5adae elementor-widget elementor-widget-heading\" data-id=\"2ce5adae\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Issue reporting<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5698e25a elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"5698e25a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Save costs and administrative hassle by reporting issues in time and at locations.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4e442a7 e-flex e-con-boxed e-con e-parent\" data-id=\"4e442a7\" data-element_type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7906862 e-flex e-con-boxed e-con e-child\" data-id=\"7906862\" data-element_type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4c6ed42 heading elementor-widget elementor-widget-iheading\" data-id=\"4c6ed42\" data-element_type=\"widget\" data-widget_type=\"iheading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ot-heading\">\r\n\t        <span class=\"\">Benefits<\/span>\t        <h2 class=\"main-head\">Achieve more with UTURN<\/h2>\t    <\/div>\r\n\t    \t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bd0b9f1 elementor-widget elementor-widget-text-editor\" data-id=\"bd0b9f1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li data-renderer-start-pos=\"13927\">More <strong>transparency<\/strong><\/li><li data-renderer-start-pos=\"13948\"><strong>Less<\/strong> extra <strong>costs<\/strong><\/li><li data-renderer-start-pos=\"13968\"><strong>Less hassles<\/strong><\/li><li data-renderer-start-pos=\"13984\"><strong>Notify<\/strong> a shipper <strong>when<\/strong> it is really <strong>necessary<\/strong><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2192627 gallery-spacing-custom elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget-mobile__width-inherit elementor-invisible elementor-widget elementor-widget-image-gallery\" data-id=\"2192627\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;slideInRight&quot;}\" data-widget_type=\"image-gallery.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-gallery\">\n\t\t\t<div id='gallery-1' class='gallery galleryid-30107 gallery-columns-1 gallery-size-full'><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"2192627\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MzA5ODMsInVybCI6Imh0dHBzOlwvXC91dHVybi1ub3cuY29tXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI0XC8wNVwvaXNzdWUtcmVwb3J0aW5nLVVUVVJOLnBuZyIsInNsaWRlc2hvdyI6IjIxOTI2MjcifQ%3D%3D\" href='https:\/\/uturn-now.com\/wp-content\/uploads\/2024\/05\/issue-reporting-UTURN.png'><img fetchpriority=\"high\" decoding=\"async\" width=\"1057\" height=\"595\" src=\"https:\/\/uturn-now.com\/wp-content\/uploads\/2024\/05\/issue-reporting-UTURN.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/uturn-now.com\/wp-content\/uploads\/2024\/05\/issue-reporting-UTURN.png 1057w, https:\/\/uturn-now.com\/wp-content\/uploads\/2024\/05\/issue-reporting-UTURN-300x169.png 300w, https:\/\/uturn-now.com\/wp-content\/uploads\/2024\/05\/issue-reporting-UTURN-1024x576.png 1024w, https:\/\/uturn-now.com\/wp-content\/uploads\/2024\/05\/issue-reporting-UTURN-768x432.png 768w\" sizes=\"(max-width: 1057px) 100vw, 1057px\" \/><\/a>\n\t\t\t<\/div><\/figure>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0551e27 e-flex e-con-boxed e-con e-parent\" data-id=\"0551e27\" data-element_type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-21587c85 e-flex e-con-boxed e-con e-parent\" data-id=\"21587c85\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5bddd12c elementor-widget elementor-widget-heading\" data-id=\"5bddd12c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Join over 1000 UTURN clients<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-58f0b9f5 elementor-widget elementor-widget-iclogos\" data-id=\"58f0b9f5\" data-element_type=\"widget\" data-widget_type=\"iclogos.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n\t\t<div class=\"logos-carousel\" data-loop=\"true\" data-auto=\"true\" data-time=\"2000\" data-arrows=\"true\" data-dots=\"false\" data-show=\"4\" data-tshow=\"2\" data-mshow=\"2\" data-gaps=\"28\" data-tgaps=\"28\" data-mgaps=\"28\">\r\n\t\t\t<div class=\"owl-carousel owl-theme\">\r\n\t\t        <a href=\"\/cases\/\"><figure><img decoding=\"async\" src=\"https:\/\/uturn-now.com\/wp-content\/uploads\/2023\/07\/Yang_Ming.jpg\" alt=\"Yang Ming\"><\/figure><\/a><a href=\"https:\/\/uturn-now.com\/cases\/\"><figure><img decoding=\"async\" src=\"https:\/\/uturn-now.com\/wp-content\/uploads\/2021\/09\/flexport.jpg\" alt=\"flexport\"><\/figure><\/a><a href=\"\/cases\/\"><figure><img decoding=\"async\" src=\"https:\/\/uturn-now.com\/wp-content\/uploads\/2021\/09\/one.jpg\" alt=\"ONE\"><\/figure><\/a><a href=\"\/cases\/\"><figure><img decoding=\"async\" src=\"https:\/\/uturn-now.com\/wp-content\/uploads\/2021\/09\/hapaglloyd.jpg\" alt=\"Hapag-Lloyd\"><\/figure><\/a><a href=\"\/cases\/\"><figure><img decoding=\"async\" src=\"https:\/\/uturn-now.com\/wp-content\/uploads\/2023\/08\/broekman-1.png\" alt=\"Broekman\"><\/figure><\/a><a href=\"\/cases\/\"><figure><img decoding=\"async\" src=\"https:\/\/uturn-now.com\/wp-content\/uploads\/2021\/09\/cmacgm.jpg\" alt=\"CMA CGM\"><\/figure><\/a><a href=\"\/cases\/\"><figure><img decoding=\"async\" src=\"https:\/\/uturn-now.com\/wp-content\/uploads\/2021\/09\/samskip.jpg\" alt=\"SAMSKIP\"><\/figure><\/a><a href=\"\/cases\/\"><figure><img decoding=\"async\" src=\"https:\/\/uturn-now.com\/wp-content\/uploads\/2021\/09\/cosco.jpg\" alt=\"COSCO\"><\/figure><\/a><a href=\"\/cases\/\"><figure><img decoding=\"async\" src=\"https:\/\/uturn-now.com\/wp-content\/uploads\/2021\/09\/kloosterboer.jpg\" alt=\"Kloosterbroer\"><\/figure><\/a><a href=\"\/cases\/\"><figure><img decoding=\"async\" src=\"https:\/\/uturn-now.com\/wp-content\/uploads\/2023\/08\/Kuehne.png\" alt=\"Kuehne Nagel\"><\/figure><\/a><a href=\"\/cases\/\"><figure><img decoding=\"async\" src=\"https:\/\/uturn-now.com\/wp-content\/uploads\/2021\/09\/hupac.jpg\" alt=\"HUPAC\"><\/figure><\/a>\t\t    <\/div>\r\n\t    <\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cf84f4f elementor-align-center elementor-widget elementor-widget-ibutton\" data-id=\"cf84f4f\" data-element_type=\"widget\" data-widget_type=\"ibutton.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ot-button\">\r\n\t\t\t<a href=\"https:\/\/portal.uturn-system.com\/register\" class=\"octf-btn octf-btn-main\">Register now<\/a>\r\n\t    <\/div>\r\n\t    \t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-20e98af e-flex e-con-boxed e-con e-parent\" data-id=\"20e98af\" data-element_type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-45a3bd8 heading elementor-widget elementor-widget-iheading\" data-id=\"45a3bd8\" data-element_type=\"widget\" data-widget_type=\"iheading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ot-heading\">\r\n\t        <span class=\"\">Get started<\/span>\t        <h2 class=\"main-head\">This is how it works<\/h2>\t    <\/div>\r\n\t    \t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1518350 e-flex e-con-boxed e-con e-child\" data-id=\"1518350\" data-element_type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-afea8b4 e-flex e-con-boxed e-con e-child\" data-id=\"afea8b4\" data-element_type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4df9bb4 elementor-widget elementor-widget-text-editor\" data-id=\"4df9bb4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ol class=\"ak-ol\" start=\"1\" data-indent-level=\"1\"><li><p data-renderer-start-pos=\"14102\">When you experience an issue go to shipment details and click on \u2018Report issue\u2019<\/p><\/li><li><p data-renderer-start-pos=\"14181\">Choose one of the categories<\/p><\/li><li><p data-renderer-start-pos=\"14214\">Comment the reasoning of the issue to give more context<\/p><\/li><li><p data-renderer-start-pos=\"14273\">Now the shipper is aware of the issue in time and it is administrated in the \u2018event log\u2019<\/p><\/li><\/ol>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9ed1acf e-flex e-con-boxed e-con e-parent\" data-id=\"9ed1acf\" data-element_type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-08a25d8 elementor-mobile-align-center elementor-widget-mobile__width-inherit elementor-widget elementor-widget-ibutton\" data-id=\"08a25d8\" data-element_type=\"widget\" data-widget_type=\"ibutton.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ot-button\">\r\n\t\t\t<a href=\"https:\/\/portal.uturn-system.com\/login\" class=\"octf-btn octf-btn-main\">Go to platform<\/a>\r\n\t    <\/div>\r\n\t    \t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-622075f0 e-flex e-con-boxed e-con e-parent\" data-id=\"622075f0\" data-element_type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1148ee6b elementor-widget elementor-widget-iheading\" data-id=\"1148ee6b\" data-element_type=\"widget\" id=\"faq\" data-widget_type=\"iheading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ot-heading\">\r\n\t        <span class=\"\"><span class=\"subtitle-colored\">Frequently Asked Questions<\/span><\/span>\t        <h2 class=\"main-head\">Ask us all your questions<\/h2>\t    <\/div>\r\n\t    \t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-982fc66 e-flex e-con-boxed e-con e-parent\" data-id=\"982fc66\" data-element_type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-110faf8 e-con-full elementor-hidden-mobile elementor-hidden-tablet e-flex e-con e-child\" data-id=\"110faf8\" data-element_type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f5e95af e-con-full e-flex e-con e-child\" data-id=\"f5e95af\" data-element_type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fb36aa4 elementor-widget elementor-widget-n-accordion\" data-id=\"fb36aa4\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:200,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2630\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-2630\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Other questions? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2630\" class=\"elementor-element elementor-element-84c59ee e-flex e-con-boxed e-con e-child\" data-id=\"84c59ee\" data-element_type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3027edf elementor-widget elementor-widget-text-editor\" data-id=\"3027edf\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Contact us: +31 10 310 6300 or visit the\u00a0<a href=\"https:\/\/uturn-now.com\/en\/helpdesk\/\">helpdesk<\/a>.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-591f657 e-con-full elementor-hidden-mobile elementor-hidden-tablet e-flex e-con e-child\" data-id=\"591f657\" data-element_type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f91605d e-flex e-con-boxed e-con e-parent\" data-id=\"f91605d\" data-element_type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5537577 elementor-widget elementor-widget-spacer\" data-id=\"5537577\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Issue reporting Save costs and administrative hassle by reporting issues in time and at locations. Benefits Achieve more with UTURN More transparency Less extra costs Less hassles Notify a shipper when it is really necessary Join over 1000 UTURN clients Register now Get started This is how it works When you experience an issue go [&hellip;]<\/p>\n","protected":false},"author":25,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-30107","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Issue reporting - UTURN<\/title>\n<meta name=\"description\" content=\"Save costs and administrative hassle by reporting issues in time and at locations.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/uturn-now.com\/en\/issue-reporting\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Issue reporting - 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